Guarantees in the supply of electricity, gas and telecommunications for the home

Today, it can be objectively stated that some services are considered indispensable, universal, basic or essential for the enjoyment of a dignified life among people. Without pretending to fall into nominalism, it is necessary to emphasize that in addition to the fact that they may have different objectives, the society of the 21st century requires a series of services for the normal development of daily life of which we cannot omit.

It is believed that the laws and regulations governing the various tasks should be interpreted in such a way as to give effect to various services for persons who should be assisted and to ensure their quality of life.

"Receipts must indicate alternative dispute resolution methods available to consumers."

It is undeniable that many people have to deal with the increase in basic supply, which is mainly caused by the rise in costs, the decrease in household income due to the crisis that our country is experiencing.

We must therefore insist on the recognition of the basic supply rights of all those who meet the requirements of disadvantaged consumers on the basis of the parameters determined by each service law.

Now, at the same time, it should be noted that as long as their consumption is within the parameters of basic consumption, whether primary or non-luxury, everyone should be able to enjoy basic daily needs at an affordable price.

Beyond these limits, the tariff system for basic supplies should promote conservation and energy efficiency, but should also sanction the waste of scarce resources and transfer the cost of basic supplies to consumers who consume in excess.

At the same time, both public and private entities must protect the rights of individuals.

The Government provides certain users with basic aid to pay for these basic household supplies. The so-called social bonds.

With regard to the new measures contained in RD Law 11/2020 of 31 March, the law has adopted complementary emergency measures in the social and economic field to deal with COVID-19.

• Social electricity bonus: Depending on the vulnerability of the person, the discount on the electricity bill is 25% or 40%. At the same time, a new group is added for those self-employed workers who stopped their activities due to COVID-19 or saw their bills decrease. To benefit from this discount, you must have a PVPC electricity rate (with or without time discrimination) at your usual residence and a power equal to or less than 10 kW. The social bonus will be generated from the first day of the billing cycle when the complete application is received.

• Gas or thermal social bond: This bond provides economic aid to vulnerable people and those at risk of exclusion who already have a social bond for light, so that they can pay the bills for this supply. To obtain the social bond, you can use any type of energy for heating, DHW or kitchen heating. Users can use butaneThe company has been working on the development of a new generation of solar energy, propane, diesel and natural gas, as well as renewable energy sources such as gas and geothermal energy.

• Telecommunications social bond: This assistance has been registered with the Universal Telecommunications Service, and its purpose is to help retirees and pensioners, low-income citizens or citizens at risk of social exclusion to have fixed-line telephony. After the last elections, the government said it would create bonuses for social access to the Internet. This new reward works in a similar way to the telephone social subscriptionexcept that it will focus on making Internet connections more accessible, rather than fixed-line telephones.

In view of the development of the coronavirus in our country, the Spanish supply networks guarantee the normal development of their functions as operator and driver of the systems.

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